Bitdefender provides the enormous security and protection to its users and saves its users from all the malware and virus attacks. But sometimes there are certain errors and issues which are very technical to deal with and users get stuck in the errors and they are not able to do anything to troubleshoot it. As it is technical software it is too prone to the failure which can be dealt. Bitdefender also provides its users a Bitdefender VPN connection Errors for the safe live video streaming or the video streaming but sometimes it so happens that various errors occur while connecting your server to the Bitdefender VPN and they face 1009 error as a connectivity error and various error messages which get displayed on the customers screen are as follows- “You are not connected to the Internet via Wi-Fi or Ethernet cable and can’t access the Internet”, “A strictly configured firewall is preventing VPN connectivity”, “Another VPN/Proxy is running when you try to connect.”, “You are trying to connect from work, school or public Wi-Fi.” And depending on the version of the windows you will get one of the following error messages mentioned above. These error situations become a tricky situation for the users who do not have any knowledge of digital devices. So if you also want to troubleshoot this error without any hassles then Contact Bitdefender support team immediately otherwise follow the steps to troubleshoot this error manually.
Steps to tackle VPN Connection Errors in Bitdefender
Step 1: Firstly you have to make sure that before connecting to the Bitdefender VPN you are successfully connected to the internet via Wi-Fi and you have a stable internet connection.
Step 2: Make sure that your system is not trying to connect you to another VPN available.
Step 3: The strong configured firewall can also create this problem so make sure that it is disabled before you enable the VPN.
Step 4: If these cautions didn’t work and you still see the error then you have to restart your device.
Step 5: Try to connect to a network which is stable and is working properly.
Step 6: Now you have to reinstall the Bitdefender VPN after uninstalling it properly from your system.
Step 7: Then download it again and go to the “Bitdefender Interface” and then at the left of your screen go to “privacy” and access it.
Step 8: Now click on “VPN Panel” and select “install Bitdefender VPN”.
Step 9: After this, you have to change the DNS.
Step 10: To do so, go to the “Control Panel” and then on “network and internet” after that go to “Network and Sharing Center” and then select “Change adapter settings” and then go to “properties”.
Step 11: Then in the connection item list select “Internet Protocol Version 4” and then click on its “properties”.
Step 12: Now you have to choose either of the following DNS servers- Preferred DNS servers: 22.214.171.124, Alternate DNS server: 126.96.36.199. if you are not able to change the DNS server then contact Bitdefender customer service.
Take Bitdefender antivirus support from skilled experts
If you still encounter this error and not able to connect to the VPN then call on to experts via Bitdefender antivirus support number toll-free.